Technical Support Engineers

Posted 4 weeks ago

We are in the process of growing our Technology team and that includes establishing our technical support logic which will help us decrease our turn-around time in resolving issues, improve our ways of working, and identify opportunities for improvement.

We’re hiring a Technical Support Engineer to help build and spearhead the process on solving technical issues across different Growsari modules. We are looking for an experienced support engineer with excellent work-ethic, analytical thinking, and a passion for customer satisfaction to troubleshoot and investigate in a technical environment.

You will be part of the pioneer Technical Support team and will have a chance to introduce and implement processes across Growsari teams. You will be the point of contact and process owner for the following activities:

  • Provide technical support on issues raised by customers, clients, and internal Growsari teams
  • Create SQL scripts to (1) troubleshoot, and (2) update or insert existing records upon request
  • Work with internal Growsari teams to understand the issue and update them on the resolution
  • Document changes across different Growsari modules with proper version control
  • Build the process on RCA and issue resolution lifecycle
  • Automate the resolution for recurring issues or concern
  • Test and verify product functionality to replicate customer issues
  • Assist in testing of new versions of different services and understand the changes in APIs, database structures, and UX


  • Experience in providing technical support to either external or internal clients or in any of the following positions: Software Developer, DevOps, Database Administrator, L2/L3 support
  • You have the ability to understand,  create, or modify basic SQL scripts and/or a basic understanding of how API works.
  • You have a good knowledge of administering or managing server applications and understanding application logs.
  • You have an  experience using a scripting language such as Python, Bash, Shell Script

If you’re interested, you may apply directly here in our career site or send your cv to

Job Features

Job CategoryEngineering Technology

Apply Online

A valid email address is required.
A valid phone number is required.